TERMS & CONDITIONS OF THE SZUMI SZUM ONLINE SHOP

I. General Provisions

1. These Terms & Conditions define the rules for using the online shop available at:
   https://szumiszum.pl/sklep/, placing orders, concluding sales contracts, rights and obligations of the parties, and complaint procedures.

2. The Shop is operated by:

Edukacja w Bliskości sp. z o.o.
Iglasta 4, 04-955 Warsaw, Poland
KRS: 0000649715
NIP (VAT ID): 9522154066
e-mail: kontakt@szumiszum.pl

hereinafter referred to as the Seller.

3. A Customer may be a natural person, legal entity, or organizational unit with legal capacity.

II. Definitions

• Shop – the online store operated by the Seller

• Customer – a person making a purchase in the Shop

• Product – a physical good, educational material, access to classes, workshops, or training offered in the Shop

• Sales Contract – an agreement concluded between the Customer and the Seller via the Shop

III. Types of Products Offered

The Shop offers in particular:

1. Teaching Resources (educational materials)

2. Classes & Workshops (in-person or online events)

3. Professional Training

Some products constitute educational services delivered on specific dates.

IV. Placing Orders

1. Orders can be placed through the Shop website 24/7.

2. Placing an order constitutes acceptance of these Terms & Conditions.

3. After placing an order, the Customer receives an order confirmation by email.

4. The contract is concluded when the Seller confirms acceptance of the order.

V. Prices and Payments

1. All prices displayed in the Shop are gross prices (including VAT if applicable).

2. Available payment methods include:

   • bank transfer

   • online payment systems

   • other methods available in the Shop

3. Order processing begins after payment is received.

VI. Delivery of Products

1. Physical products are shipped to the address provided by the Customer.

2. Classes, workshops, and training services are delivered at the time and location specified in the product description.

3. Digital products (if offered) are delivered electronically.

VII. Right of Withdrawal

1. A consumer has the right to withdraw from a contract within 14 days without giving any reason (applies to physical goods).

2. The right of withdrawal does not apply to:

   • services related to events held on specific dates (workshops, training, classes)

   • digital content once delivery or access has begun

3. To withdraw from a contract, the Customer should send a statement to: kontakt@szumiszum.pl.

VIII. Complaints

1. The Seller is liable for the conformity of the product with the contract.

2. Complaints should be submitted via email to: kontakt@szumiszum.pl.

3. Complaints will be reviewed within 14 days.

IX. Electronic Services

1. The Shop provides electronic services enabling Customers to place orders.

2. The Customer is obliged to use the Shop in accordance with applicable law.\

X. Personal Data

Rules concerning the processing of personal data are described in a separate document: Privacy Policy, available on the Seller’s website.

XI. Liability

1. The Seller shall not be liable for interruptions in the Shop’s operation caused by force majeure or technical issues beyond the Seller’s control.

2. The Seller is not responsible for incorrect data provided by the Customer.

XII. Dispute Resolution

1. A Customer who is a consumer may use out-of-court dispute resolution methods.

2. Polish law shall apply.

XIII. Final Provisions

1. These Terms & Conditions enter into force on the date of publication on the Shop website.

2. The Seller may amend these Terms for important legal or organizational reasons.